FREE STANDARD DELIVERY FOR ALL ORDERS OVER ₹999.00

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First Order, Flat 15% OFF, Code: WELCOME15

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Buy 2 Get 1 Free, Code: B2G1FREE

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Buy 5 Items → 15% OFF, Code: SPARKLE15

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Buy 8 Items → 25% OFF, Code: SPARKLE25

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₹1499.00+ Order → Free Earrings Worth ₹399.00

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₹2999.00+ Order → Free Bracelet + 10% OFF

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Rivaam Jewels
Need help?
  • Address: Silver Trade Center, Utran,
    Surat, Gujarat - 394105
  • Email: hello@rivaamjewels.com
  • Phone: +91 9727579202
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  3. Frequently Asked Questions

Frequently Asked Questions

Can’t find your answer?

Your satisfaction is our priority. For assistance with products, orders, or general inquiries, please contact our dedicated support team.

To ensure a smooth support experience, kindly include your order details with your inquiry.

Verification Requirement:

For concerns regarding damaged, incorrect, or missing items, a clear and uninterrupted unboxing video is required before a claim can be processed.

We aim to respond within 1–2 business days and ensure every concern is handled with care.

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The Rivaam Promise

At Rivaam Jewels, we carefully select premium-quality materials to create jewelry that is elegant, durable, and comfortable for everyday wear. Every piece undergoes thorough quality inspections to ensure exceptional craftsmanship and finish before it reaches you.

Yes, the design, detailing, and craftsmanship of your jewelry will match the product displayed. However, slight variations in appearance may occur due to screen settings, lighting conditions, photography, or digital enhancements used for presentation.

For the most accurate understanding of the product, we recommend reviewing the product specifications and dimensions provided on the product page.

Rivaam Jewels are crafted to maintain their beauty and elegance with proper care. Like all fashion jewelry, exposure to water, perfumes, lotions, sweat, and harsh chemicals may affect the finish over time.

To preserve the shine and longevity of your jewelry, we recommend following our care instructions.

Our jewelry is designed with quality materials that are generally comfortable for most skin types. However, skin sensitivities can vary from person to person.

If you have known allergies or highly sensitive skin, we recommend reviewing the product details carefully or contacting our support team before purchasing.

Absolutely. Many of our designs are created with everyday elegance in mind, making them perfect for both daily wear and special occasions. With proper care and storage, your jewelry will continue to look beautiful for years to come.

  • To keep your jewelry looking its best:

    Avoid direct contact with water, perfumes, and chemicals.
  • Store pieces in a dry, airtight pouch or jewelry box.
  • Remove jewelry before exercising, swimming, or sleeping.
  • Gently wipe with a soft cloth after use.

    Following these simple care tips will help preserve the beauty and brilliance of your Rivaam pieces.

Ordering with The Rivaam Jewels

Shopping with Rivaam Jewels is simple and secure. Browse our collection, select your favorite pieces, add them to your cart, and complete your purchase by providing your shipping and payment details at checkout.

  • We offer multiple secure payment options for your convenience:

    UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Cash on Delivery (COD) on eligible orders


All transactions are processed through secure payment gateways to ensure a safe shopping experience.

Yes, Cash on Delivery (COD) is available for eligible orders and locations.

Please note that certain COD orders may require verification before dispatch. To maintain efficient service, repeated refusals or non-acceptance of COD orders may lead to the removal of COD eligibility for future purchases.

As we begin processing orders shortly after they are placed, cancellations or modifications may not be possible once an order is confirmed.

If you need assistance regarding a recently placed order, please contact our support team as soon as possible, and we will do our best to assist you.

Yes. Once your order is successfully placed, you will receive an order confirmation via email, SMS, or WhatsApp (where applicable) containing your order details and tracking information once dispatched.

Absolutely. At Rivaam Jewels, we prioritize your security. All payments are processed through trusted and encrypted payment gateways, ensuring your personal and financial information remains protected at all times.

The Rivaam Delivery Experience

Yes! Rivaam Jewels proudly offers FREE shipping across India on all orders, with no minimum purchase requirement.

We carefully process and prepare every order within 1–2 business days.

Once dispatched, delivery typically takes 3–7 business days, depending on your location and courier service availability.

While we strive to deliver every order as quickly as possible, occasional delays may occur due to factors beyond our control, such as:


Courier network disruptions

  • Weather conditions
  • Public holidays
  • Regional delivery restrictions

    We appreciate your patience and understanding in such situations.

Please review your shipping details carefully before completing your order.

Rivaam Jewels cannot be held responsible for delays, failed deliveries, or lost shipments caused by incorrect or incomplete address information provided at checkout.

If you notice an error immediately after placing your order, please contact our support team as soon as possible.

Our delivery partners will usually make multiple delivery attempts before returning the package.

If an order is repeatedly missed, refused, or remains undeliverable, it may be returned to us. In such cases, additional shipping charges may apply for re-dispatching the order.

Once your order has been shipped, you'll receive a tracking link via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment's journey in real time.

Yes, Rivaam Jewels delivers nationwide, bringing timeless elegance and sparkle to customers across India.

The Rivaam Care Promise

At Rivaam Jewels, every piece is carefully inspected before dispatch. Due to the nature of our products, we maintain a limited return policy.

Returns, replacements, or resolutions are only considered in the following cases:


Damaged product received

  • Incorrect item delivered
  • Manufacturing defect in the product

We do not accept returns or exchanges for:


Change of mind

  • Personal style or design preference
  • Perceived size or appearance differences
  • Incorrect order selection by the customer

    We encourage customers to review product details, dimensions, and images carefully before placing an order.

To protect both our customers and our brand, a clear and uninterrupted unboxing video is mandatory for all claims.

The video must clearly show:


The sealed package before opening

  • The complete unboxing process
  • The product received inside

    This requirement applies to claims involving:


Damaged products

  • Missing items
  • Incorrect products received

    Claims submitted without a valid unboxing video may not be eligible for review.

Any issue regarding damage, defects, missing items, or incorrect products must be reported within 24 hours of delivery.

Requests submitted after this period may not qualify for replacement or resolution.

Once your claim is reviewed and approved, replacement is our primary resolution option whenever available.

Refunds may be issued only if:

A replacement item is unavailable

  • The order is cancelled by Rivaam Jewels before dispatch
  • The shipment is officially confirmed as lost in transit

    Approved refunds will be processed through the original payment method within the applicable processing period.

If you experience any issue with your order, please contact our support team with:

Your Order ID

  • Product photos (if applicable)
  • Complete unboxing video
  • A brief description of the issue

    Our team will review your request and assist you as quickly as possible.


At Rivaam Jewels, we're committed to ensuring every customer receives the quality, craftsmanship, and service they deserve.

The Rivaam Trust & Transparency

Yes. To ensure secure transactions and a smooth shopping experience, certain orders—especially high-value purchases and selected Cash on Delivery (COD) orders—may undergo a verification process before shipment.

Cash on Delivery is offered as a convenience to our customers. However, repeated refusals or non-acceptance of COD orders may result in:


Removal of COD eligibility for future orders

  • Restrictions on placing COD purchases
  • Additional verification requirements for future orders

Once the package has been successfully delivered to the shipping address provided and marked as delivered by the courier partner, responsibility for the order transfers to the recipient.

We recommend inspecting your package upon delivery and contacting our support team within 24 hours if you encounter any issues.

We prioritize customer satisfaction through:

Secure payment gateways

  • Quality-checked products before dispatch
  • Reliable shipping partners
  • Transparent order tracking and support

    Our goal is to provide a safe, trusted, and seamless shopping experience from checkout to delivery.


At Rivaam Jewels, every order is handled with care, precision, and a commitment to excellence.

About The Rivaam Jewels

Currently, Rivaam Jewels ships exclusively within India. We are working towards expanding our reach and may offer international shipping in the future.

Our support team is always happy to assist you with orders, products, or general inquiries.

Email: help@rivaamjewels.com

We aim to respond to all customer inquiries within 1–2 business days.

You can reach us anytime via email, and our team will respond during regular business hours. We strive to provide timely and helpful assistance for all inquiries.

Follow Rivaam Jewels on social media and subscribe to our newsletter to receive updates on:


New arrivals

  • Exclusive offers
  • Special promotions
  • Limited-edition collections

    Thank you for choosing Rivaam Jewels — where elegance meets timeless sparkle.

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