Refund policy

Last Updated: April 20, 2026

At RivaamJewels, every product undergoes a thorough quality inspection before dispatch. This policy explains the conditions under which returns, replacements, and store credits are processed.

1. General Return Restrictions

We do not accept returns or exchanges for reasons such as:

• Change of mind after purchase
• Personal taste or preference regarding design, appearance, size, or finish
• Minor color or texture variations caused by lighting or screen display differences
• Incorrect product selection made by the customer

👉 Customers are advised to carefully review all product details before placing an order.

2. Situations Eligible for Return or Replacement

Return or replacement requests may only be considered under the following circumstances:

• The product received is damaged
• An incorrect item has been delivered
• The product contains a verified manufacturing defect

3. Mandatory Unboxing Video Requirement

To request any replacement, return, or refund:

👉 A clear and uninterrupted unboxing video is compulsory.

The video must:

• Begin before opening the parcel
• Clearly display the sealed package
• Capture the complete unboxing process without cuts or interruptions

Please note:

• Claims submitted without a valid unboxing video will not be accepted under any condition.

4. Reporting Time Limit

Any issue regarding damaged, defective, or incorrect products must be reported within 24 hours of delivery.

Return or exchange requests must be submitted within 3 days of receiving the order.

Requests raised after this period may not qualify for review or approval.

5. Product Condition Requirements

To qualify for a claim:

• The product must remain unused
• Original packaging must be preserved
• Tags, labels, certificates, and accessories must be intact

Products showing signs of usage, tampering, or physical damage after delivery may be rejected.

6. Store Credit, Return Charges & Refund Policy

• Approved returns will be issued as RivaamJewels Store Credit.
• We do not offer monetary refunds for customer-initiated returns.
• A ₹90 fee per order will be deducted towards return pickup and reverse logistics.
• Store Credit can be used on future purchases and does not expire.
  

Refunds will only be considered if:

• RivaamJewels cancels the order before delivery.
• The shipment is officially confirmed as lost in transit.
• Required by applicable law.

7. Replacement Policy

Approved claims are generally eligible for replacement only.

Replacement processing will begin after successful verification of the issue.

If the same item is unavailable:

• We may offer an alternate product of similar value, or
• Provide store credit at our discretion

8. Refund Conditions

Refunds will only be issued under the following situations:

• Replacement is not feasible
• The order has been cancelled by RivaamJewels
• The shipment is officially confirmed as lost in transit

Approved refunds will be credited to the original payment method within approximately 5–10 business days.

9. Return Process

To initiate a return or replacement request:

1. Contact us on WhatsApp: +919727579202 within the applicable time limit.
2. Share:
   • Your Order Number
   • Product details
   • Reason for the request
   • Required unboxing video and supporting images (if applicable)

Our customer support team will review your request within 48 hours. Once approved, a reverse pickup will be arranged where service is available. If reverse pickup is unavailable, you may be asked to self-ship the product.

10. Non-Eligible Return Scenarios