Last Updated: April 20, 2026
Welcome to RivaamJewels. By accessing, browsing, or purchasing from our website, you agree to follow and be legally bound by these Terms & Conditions. Please review them carefully before placing an order.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age
- You have the legal capacity to enter into a binding agreement
- You will use this website only in accordance with applicable laws and regulations
2. Product Information & Accuracy
We make reasonable efforts to display product descriptions, images, prices, and details accurately.
However, please note:
- Minor differences in color, finish, size, design, or appearance may occur due to photography, lighting, screen settings, or handmade craftsmanship
- Such minor differences will not be treated as defects
- Product availability may vary and is not guaranteed until the order is accepted
3. Pricing & Errors
All prices are listed in Indian Rupees (INR ₹) and include applicable taxes unless mentioned otherwise.
If a pricing, product, or listing error is discovered, RivaamJewels reserves the right to:
- Cancel the affected order, even if it has already been confirmed
- Issue a full refund of any amount paid by the customer
4. Orders & Acceptance
After placing an order, you may receive an order confirmation message or email.
Please note that this confirmation only acknowledges receipt of your order and does not guarantee final acceptance.
We reserve the right to refuse, hold, or cancel any order due to:
- Product unavailability
- Incorrect pricing or listing errors
- Payment issues
- Suspected fraud or misuse
- Verification failure
5. Order Cancellation Policy
Once an order has been successfully placed, it cannot be cancelled by the customer.
Cancellation requests will not be accepted after order placement.
👉 This policy helps ensure faster order processing and prevents misuse of the ordering system.
6. Order Verification
For security purposes, RivaamJewels may verify certain orders manually, especially high-value or suspicious orders.
During verification:
- The order may be temporarily placed on hold
- Additional confirmation may be requested from the customer
- Failure to complete verification may result in order cancellation
7. Cash on Delivery (COD)
Cash on Delivery may be available for selected orders, locations, or customers.
We reserve the right to:
- Limit or disable COD for specific users or areas
- Cancel COD orders that appear suspicious or remain unverified
- Restrict COD access for users with repeated delivery refusals
👉 Repeated refusal or misuse of COD orders may result in account restrictions or permanent blocking of the COD option.
8. Shipping & Delivery
Shipping and delivery are handled according to our Shipping Policy.
Please note:
- Delivery timelines are estimates only and are not guaranteed
- Delays may occur due to courier operations, weather, public holidays, government restrictions, or other external factors
- Risk of loss or damage transfers to the customer once the order has been successfully delivered
9. Returns, Refunds & Exchanges
Returns, replacements, and refunds are governed by our Return & Refund Policy.
Please note:
- Not every product is eligible for return or replacement
- Requests that do not meet policy conditions will not be accepted
- Claims may require proof such as a clear unboxing video
10. User Responsibilities
By using our website, you agree to:
- Provide accurate, complete, and updated information
- Avoid placing fake, fraudulent, or unauthorized orders
- Not misuse COD, return, refund, or replacement services
- Refrain from abusive, unlawful, or harmful behavior toward our business, systems, or representatives
RivaamJewels will not be responsible for issues caused by incorrect or incomplete information provided by the customer.
11. Intellectual Property
All website materials, including but not limited to:
- Brand name
- Logos
- Product images
- Designs
- Text and descriptions
- Graphics and website layout
This are owned by or licensed to RivaamJewels and are protected under applicable intellectual property laws.
Unauthorized copying, use, reproduction, modification, or distribution of our content is strictly prohibited.
12. Third-Party Services
We may use third-party providers for services such as:
- Payment processing
- Shipping and logistics
- Website hosting
- Technology support
RivaamJewels is not liable for delays, interruptions, technical issues, errors, or service failures caused by third-party providers.
13. Limitation of Liability
To the maximum extent permitted by applicable law:
- Our total liability shall be limited to the value of the product purchased
- We shall not be responsible for indirect, incidental, special, punitive, or consequential damages
- Nothing in these Terms limits any liability that cannot legally be excluded or restricted
14. Fraud, Misuse & Abuse
We reserve the right to take appropriate action if fraudulent, abusive, or suspicious activity is detected.
Such actions may include:
- Cancelling suspicious orders
- Restricting account access
- Blocking COD or return privileges
- Reporting unlawful conduct
- Taking legal action where necessary
15. Force Majeure
RivaamJewels shall not be liable for any delay, failure, or interruption caused by events beyond our reasonable control, including but not limited to:
- Natural disasters
- Government orders or restrictions
- Courier or transportation disruptions
- Technical failures
- Strikes, emergencies, or unforeseen operational issues
16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms, website usage, or purchases shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat, India.
17. Updates to These Terms
We may revise or update these Terms & Conditions at any time.
Continued use of our website after changes are posted will be considered acceptance of the revised Terms.
