Last Updated: April 20, 2026

At RivaamJewels, every product undergoes a thorough quality inspection before dispatch. This policy explains the conditions under which returns, replacements, and store credits are processed.

1. General Return Restrictions

We do not accept returns or exchanges for reasons such as:

• Change of mind after purchase
  
• Personal taste or preference regarding design, appearance, size, or finish
  
• Minor color or texture variations caused by lighting or screen display differences
  
• Incorrect product selection made by the customer
  
  

👉 Customers are advised to carefully review all product details before placing an order.

2. Situations Eligible for Return or Replacement

Return or replacement requests may only be considered under the following circumstances:

• The product received is damaged
  
• An incorrect item has been delivered
  
• The product contains a verified manufacturing defect

3. Mandatory Unboxing Video Requirement

To request any replacement, return, or refund:

👉 A clear and uninterrupted unboxing video is compulsory.

The video must:

• Begin before opening the parcel
  
• Clearly display the sealed package
  
• Capture the complete unboxing process without cuts or interruptions
  
  

Please note:

• Claims submitted without a valid unboxing video will not be accepted under any condition.

4. Reporting Time Limit

Any issue regarding damaged, defective, or incorrect products must be reported within 24 hours of delivery.

Return or exchange requests must be submitted within 3 days of receiving the order.

Requests raised after this period may not qualify for review or approval.

5. Product Condition Requirements

To qualify for a claim:

• The product must remain unused
  
• Original packaging must be preserved
  
• Tags, labels, certificates, and accessories must be intact
  
  

Products showing signs of usage, tampering, or physical damage after delivery may be rejected.

6. Store Credit, Return Charges & Refund Policy

• Approved returns will be issued as RivaamJewels Store Credit.
• We do not offer monetary refunds for customer-initiated returns.
• A ₹90 fee per order will be deducted towards return pickup and reverse logistics.
• Store Credit can be used on future purchases and does not expire.

Refunds will only be considered if:

• RivaamJewels cancels the order before delivery.
• The shipment is officially confirmed as lost in transit.
• Required by applicable law.

7. Replacement Policy

A replacement will be arranged whenever possible.

Replacement processing will begin after successful verification of the issue.

If the same product is unavailable, we may provide::

• We may offer an alternate product of similar value, or
  
• Provide store credit at our discretion

8. Return Procedure

If your claim is approved:

• Contact us on WhatsApp: +919727579202 within the applicable time limit.
• Share:
  • Your Order Number
  • Product details
  • Reason for the request
  • Required unboxing video and supporting images (if applicable)
• Our customer support team will review your request within 48 hours. Once approved, a reverse pickup will be arranged where service is available. If reverse pickup is unavailable, you may be asked to self-ship the product.
  
  

9. Non-Eligible Return Scenarios

We reserve the right to reject requests in situations including but not limited to:

• Missing or incomplete unboxing video
  
• Delayed reporting beyond the allowed timeframe
  
• Evidence of product use after delivery
  
• False, misleading, or fraudulent claims

10. Cash on Delivery (COD) Orders

For COD orders:

• Any applicable COD charges (if introduced in future) will remain non-refundable
  
• The same return and replacement conditions apply as prepaid orders
  
  

Repeated misuse of return requests may result in:

• Account restrictions
  
• Permanent suspension of COD privileges

11. Order Cancellation

Orders cannot be cancelled once successfully placed.

However, if an order is cancelled by RivaamJewels, a complete refund will be issued to the customer.

12. Using Your RivaamJewels Store Credit

Your Store Credit can be redeemed easily:

• Add your favourite products to the cart.
• Proceed to checkout.
• Select the available Store Credit option.
• The credit amount will automatically be deducted from your order total.

Your RivaamJewels Store Credit does not expire and can be used on future purchases.

13. Customer Support

For assistance related to returns, refunds, or replacements, please contact us:

return@rivaamjewels.com