Last Updated: April 20, 2026

At RivaamJewels, we are dedicated to ensuring that your orders are delivered safely and efficiently. This Shipping Policy explains our order processing procedures, delivery estimates, shipping conditions, and customer responsibilities.

1. Shipping Availability

We currently provide shipping services across India (PAN India).

At present, international shipping is not available. However, we may expand our shipping services globally in the future.

2. Order Processing & Dispatch

• Orders are generally processed within 1–2 business days after order confirmation.
  
• Orders placed on weekends or public holidays will be processed on the next working day.
  
• Once your order has been shipped, tracking information will be shared via SMS and/or email.

3. Estimated Delivery Time

Orders are typically delivered within 3–7 business days from the dispatch date.

Please note that delivery timelines are approximate and may vary depending on factors such as:

• Delivery location
  
• Courier partner operations
  
• Weather conditions
  
• Public holidays
  
• Unexpected logistical disruptions

While we strive for timely delivery, exact delivery dates cannot be guaranteed.

4. Shipping Charges

We currently offer free shipping across India on all orders.

5. Cash on Delivery (COD)

Cash on Delivery services are available for eligible purchases.

For security and verification purposes:

• Certain COD orders may require OTP verification or order confirmation before dispatch.
  
  

We reserve the right to:

• Cancel COD orders that remain unverified
  
• Restrict or disable COD access for customers with repeated order refusals or failed deliveries
  
  

👉 Continuous refusal of COD orders may result in permanent suspension of COD eligibility.

6. Failed Delivery Attempts

Our delivery partners may attempt delivery multiple times.

If delivery cannot be completed due to:

• Customer unavailability
  
• Incorrect or incomplete shipping details
  
• Refusal to accept the parcel
  
  

Then:

• The order may be cancelled or returned
  
• Re-shipping may be possible only after payment of additional shipping charges

7. Customer Responsibility for Address Accuracy

Customers are solely responsible for providing complete and accurate delivery information.

RivaamJewels shall not be liable for delays, failed deliveries, or losses resulting from incorrect or incomplete address details submitted by the customer.

8. Transfer of Risk

Ownership and responsibility for the products transfer to the customer upon successful delivery of the order.

9. Damaged, Tampered, or Missing Deliveries

If you receive:

• A damaged parcel
  
• A tampered package
  
• Missing products/items
  
  

You must:

👉 Record a clear and uninterrupted unboxing video from the beginning until the package contents are fully revealed.

Please note:

• Claims related to damaged, missing, or tampered items may not be accepted without a valid unboxing video.
  
• All such issues must be reported within 24 hours of delivery.

10. Lost Packages in Transit

In the rare event that a shipment is lost during transit:

• We will coordinate with the courier partner for investigation.
  
• Refunds or replacements will be processed only after confirmation from the logistics provider.

11. Delays Beyond Our Control

RivaamJewels shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

• Courier service interruptions
  
• Natural disasters or extreme weather conditions
  
• Government restrictions
  
• Transportation or operational disruptions
  
  

However, we will make reasonable efforts to assist customers in tracking and resolving shipment-related concerns.

12. Shipping Support Contact

For any questions or assistance regarding shipping and deliveries, please contact us:

shipping@rivaamjewels.com